Senior UX Researcher

Great games can emerge anywhere. We at Xsolla are here to ensure the best ideas get made, get seen, and get played. So we've built a suite of products that remove the barriers between creators and the support they need, enabling an ecosystem where every industry player can connect to get our best work done. Today Xsolla’s product suite operates in more than 200 countries and territories, 20+ languages, and 130 currencies.

We are looking for a UX Researcher to join our team and be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with our designers and product managers.

‍WHAT YOU WILL DO:

• Define and measure UX approaches and UX metrics constantly improving the user experience for our customers
• Partner with Design, Product Management and Data Scientists to build and execute research plans that impact the product roadmaps
• Drive insights from quantitative and qualitative data identifying gaps and customer pain points, as well as potential customer delighters through A/B testing, benchmark studies, interviews, usability testing, and surveys that influence product and design strategy - both tactical and long-term decisions
• Track, communicate, and evangelize insights from your research across product teams

WHAT YOU NEED TO SUCCEED:

• 5+ years of experience as a UX/product researcher or similar role, on a complex B2B product suite with a proven record of seeing products from concept to delivery
• Fluent English
• Experience in GameDev and/or FinTech is a plus
• Experience with product analytics (using behavioral data to reveal usage patterns and insights)
• An effective oral and written communication style that allows you to make clear and convincing research reports

WHAT WE CAN OFFER BESIDES FUN WORK:

PROFESSIONAL GROWTH

• Free trainings and participation in specialized conferences
• Rich knowledge exchange within the company: mentorship program and internal meetups
• Cherdak Xsolla meetups for the IT community
• Awesome corporate library

CONVENIENT WORK TOOLS

• Latest Mac workplaces + additional hardware to make you more effective at work
• Google Workspace, Confluence, Jira, Lever, Miro

MORE PERKS

• Health & dental insurance
• Flexible hours and remote work: organize your day according to your needs and sprint & teamwork demands