Senior Technical Support Engineer
Требования
Местоположение и тип занятости
Компания
ТОП-3 международная компания в области IT-безопасности, один из лучших работодателей России
Описание вакансии
Условия работы
Main responsibilities
- Act as an expert technical support for Kaspersky B2B and OEM clients
- Communicate with clients and local support teams in Kaspersky local offices by email, telephone, ticket system
- Investigate and reproduce complicated customer issues in different environments
- Register product bugs, communicate with RnD teams
- Verify solutions and workarounds before providing them to customers
- Follow procedures and meet global support KPIs
- Prepare reports
- Share knowledge with colleagues and maintain knowledge base
- Perform testing of B2B and OEM products by request from other teams
Requirements
- Fluent spoken and written English and Russian
- Good communication skills
- Strong analytical and troubleshooting skills with attention to detail
- High self-motivation and ability to learn
- Good knowledge and experience with Windows and Linux system administration and
- apps troubleshooting
- Experience with virtualization (VMWare Workstation, ESXi, AWS)
- Understanding of network technologies and troubleshooting
- Basic programming skills