Senior Technical Support Engineer

Местоположение и тип занятости

Москва

Компания

ТОП-5 международная компания в области IT безопасности. Один из лучших работодателей России

Описание вакансии

Main responsibilities

  •  Act as an expert technical support for Kaspersky B2B and OEM clients
  • Communicate with clients and local support teams in Kaspersky local offices by email, telephone, ticket system
  • Investigate and reproduce complicated customer issues in different environments
  • Register product bugs, communicate with RnD teams
  • Verify solutions and workarounds before providing them to customers
  • Follow procedures and meet global support KPIs
  • Prepare reports
  • Share knowledge with colleagues and maintain knowledge base
  • Perform testing of B2B and OEM products by request from other teams

Requirements

  • Fluent spoken and written English and Russian
  • Good communication skills
  • Strong analytical and troubleshooting skills with attention to detail
  • High self-motivation and ability to learn
  • Good knowledge and experience with Windows and Linux system administration and
  • apps troubleshooting
  • Experience with virtualization (VMWare Workstation, ESXi, AWS)
  • Understanding of network technologies and troubleshooting
  • Basic programming skills

  

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