Senior Technical Support Engineer

Main responsibilities

•  Act as an expert technical support for Kaspersky B2B and OEM clients
• Communicate with clients and local support teams in Kaspersky local offices by email, telephone, ticket system
• Investigate and reproduce complicated customer issues in different environments
• Register product bugs, communicate with RnD teams
• Verify solutions and workarounds before providing them to customers
• Follow procedures and meet global support KPIs
• Prepare reports
• Share knowledge with colleagues and maintain knowledge base
• Perform testing of B2B and OEM products by request from other teams

Requirements

• Fluent spoken and written English and Russian
• Good communication skills
• Strong analytical and troubleshooting skills with attention to detail
• High self-motivation and ability to learn
• Good knowledge and experience with Windows and Linux system administration and
• apps troubleshooting
• Experience with virtualization (VMWare Workstation, ESXi, AWS)
• Understanding of network technologies and troubleshooting
• Basic programming skills