IT Engineer

The proposed position will be for a member of a support technical team, which is responsible for VoIP, functions and services related issues (operations, 2nd and 3rd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

Roles and Responsibilities

• This position will require travelling (Dubai, Abu Dhabi). When not on site, Engineers will be assisting in the development of project plans, designs and documentation for existing and new scopes.
• Plan, deploy, configure, troubleshoot collaboration solutions from the beginning to implementation by collaborating with vendors
• Establish a working VOIP system while keeping in mind client requirements
• Plan, install, configure, examine and maintain VoIP products
• Have extensive knowledge of routing protocols (Static, OSPF, and BGP)
• Design and deploy changes to the configurations of clients as per the applicable change management process.
• Provide support services for SIP Signalling

Skills

• Role Knowledge Requirements
• Proven track record working with leading unified collaboration systems like Cisco, Avaya
• Experience evaluating, designing, implementing, and managing collaboration infrastructure
• Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF)
• Knowledge of third party/open source SIP stacks
• Hands-on experience with Session Border Controllers and Voice Gateways
• Extensive hands-on experience with dial plans, IVRs, SIP, IAX, RTP, SRTP including TLS, DIDs, codecs and other protocols
• Solid understanding of traditional telephony, PRIs, BRIs, FXO/FXS, circuit-switching, POTS, PSTN, MTSO
• Very good knowledge of protocol and packet analysis
• Solid understanding of OSI model, firewalls, IP routing, IP switching
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools
• Strong understanding of NAT traversal for VOIP
• Connectivity using copper/fiber
• Effective communication and strong analytical skills
• Knowledge of Linux environments

• Full-time