Senior SRE Engineer (Contact Center)

DINS helps JettyCloud to find Principal SRE Engineer in Georgia.

We build a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible.
You will be a part of the team responsible for running our product and its cloud infrastructure. You will contribute to the product and infrastructure focusing on availability, maintainability, and scalability. You will apply the best practices of site reliability engineering, operational discipline, and automation.

Technology Stack: AWS, Kubernetes (EKS), Aurora RDS (PostgreSQL/MySQL), Kafka, Argo CD, Prometheus, Jenkins, GitLab CI, Terraform, Ansible, Python, Java, Node.JS, Ruby.

Responsibilities:

• Design, plan and implement a HA and cost-effective cloud infrastructure with an IaC approach;
• Develop, scale, and maintain automated CI/CD process using the GitOps approach;
• Implement automation which will improve service maintainability & scalability, and engineering productivity;
• Plan system capacity and develop tooling for product on-demand scaling;
• Troubleshoot and resolve software and technical issues, participate in incidents resolution, and perform root cause analysis;
• Participate in an on-call process;
• Plan disaster recovery procedures and develop automation for fast and reliable service restoration;
• Implement security & compliance requirements;
• Interact with development and architecture teams to improve service observability and performance, eliminate logging and monitoring white spots, suggest architecture and process improvements;
• Evaluate and adopt new cloud-native technologies.

Requirements:

•  5+ years of technical experience in the same or similar role supporting large-scale and high-load production systems;
• Experience in the development and support of public cloud infrastructure;
• Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes;
• Proven programming skills in Python, Go or similar;
• Good knowledge of Linux environment, TCP/IP, network routing, DNS;
• Familiar with SRE principles, DevOps practices, and modern cloud-native landscape;
• Accuracy, attention to details, ability to follow processes;
• Good communication skills with English level intermediate or above.

 Pluses:

• Experience working with contact centers, VoIP solutions;
• Ability to read and troubleshoot Java code if needed;
• Experience in SQL/NoSQL DB's or attitude to develop skills in this field. 

• Work for foreign company (in Georgia): remote or hybrid;
• Relocation to Bulgaria;
  
• Relocation bonus (tickets+apartment rent);
• Medical insurance;
• Well-coordinated professional team;
• Vacation and sick lists are in accordance with the Georgian labor law;
• Corporate training programs, English language courses.

My contacts:

telegram: @malecvika

e-mail: viktoriya.maletskaya@jettycloud.ru