Service Architect

Местоположение и тип занятости

Воронеж, КазаньПолный рабочий деньМожно удаленно

Компания

Профессиональный ИТ-аутсорсинг

Описание вакансии

Условия работы

Key responsibilities include:

  • responsibility of the service design for low, medium or high value / complexity deliveries;
  • development of detailed end-to-end service designs (contribute towards the contractual obligations, incl. SLAs and KPIs);
  • impact assessment (IA) of current operating and governance models against scope of work;
  • development and progression of the operational support requirements and service acceptance criteria;
  • identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
  • process and service tooling design and integration requirements;
  • facilitation of service readiness activities, to ensure a smooth transition;
  • certificate of ITIL Foundation;
  • work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

We offer:

Payments and bonuses:

  • regular assessments and salary reviews;
  • additional vacation bonus;
  • partial compensation of costs on fitness;
  • social package - medical care (dentistry incl.).

Working conditions:

  • employment according to the Labor Code of the Russian Federation
  • remote work format.

Education and career:

  • training and certifications are organized and paid by the company;
  • free English classes in case of project necessity;
  • experience exchange with global colleagues.

Ecology and charity:

  • we help orphanages, schools, animal shelters;
  • green the city, save resources;
  • support social initiatives of employees.