Service Architect

Key responsibilities include:

• responsibility of the service design for low, medium or high value / complexity deliveries;
• development of detailed end-to-end service designs (contribute towards the contractual obligations, incl. SLAs and KPIs);
• impact assessment (IA) of current operating and governance models against scope of work;
• development and progression of the operational support requirements and service acceptance criteria;
• identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
• process and service tooling design and integration requirements;
• facilitation of service readiness activities, to ensure a smooth transition;
• certificate of ITIL Foundation;
• work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

We offer:

Payments and bonuses:

• regular assessments and salary reviews;
• additional vacation bonus;
• partial compensation of costs on fitness;
• social package - medical care (dentistry incl.).

Working conditions:

• employment according to the Labor Code of the Russian Federation
• remote work format.

Education and career:

• training and certifications are organized and paid by the company;
• free English classes in case of project necessity;
• experience exchange with global colleagues.

Ecology and charity:

• we help orphanages, schools, animal shelters;
• green the city, save resources;
• support social initiatives of employees.