Описание вакансии
Key responsibilities include:
- responsibility of the service design for low, medium or high value / complexity deliveries;
- development of detailed end-to-end service designs (contribute towards the contractual obligations, incl. SLAs and KPIs);
- impact assessment (IA) of current operating and governance models against scope of work;
- development and progression of the operational support requirements and service acceptance criteria;
- identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
- process and service tooling design and integration requirements;
- facilitation of service readiness activities, to ensure a smooth transition;
- certificate of ITIL Foundation;
- work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
We offer:
Payments and bonuses:
- regular assessments and salary reviews;
- additional vacation bonus;
- partial compensation of costs on fitness;
- social package - medical care (dentistry incl.).
Working conditions:
- employment according to the Labor Code of the Russian Federation
- remote work format.
Education and career:
- training and certifications are organized and paid by the company;
- free English classes in case of project necessity;
- experience exchange with global colleagues.
Ecology and charity:
- we help orphanages, schools, animal shelters;
- green the city, save resources;
- support social initiatives of employees.