Александра Епифановская

Разработка продуктов на основе ml, ведение исследовательских проектов.

Например, разработали и внедрили вот такой сервис 
https://habr.com/ru/company/sibur_official/blog/571550/

Менеджмент Big Data проектов

• Operational management, control of KPI implementation, people management, service work planning
• Preparation of reports for top management, implementation of high-level goals of the company
• Organizing the process of prioritizing the flow of requests
• Forming regular reports on statistics of user requests for services
• Building the quality control process of the outsourced call center, implementation of an improvement in the quality of operators' answers and IVR, which covers some typical questions
• Organizing the transfer of part of the flow of requests to outsourcing
• Carrying out a reform in the style of communication with users towards non-formal style
• Organizing of team-building events
• Carried out several improvements that lifted the load on the support by 20%, for example, created contextual autoresponders for typical user questions

• Operational management, control of KPI implementation, people management, group work planning

• Preparation of reports for top management, implementation of high-level goals of the company

• Revision and upgrade of staff position descriptions and creation of needed support positions.

• Saving headcount due to the use of processes in groups, the introduction of answering machines and the automation of ticketing routing

• Reorganization of support teams in order to increase expertise and implement better scaling in terms of launching new products and team building

• Transferring the part of the simple tasks of administrators and developers to the support team, improvement of quality of diagnostics

• Assisting subordinates in conducting projects aimed at improvement of interfaces and organization of support for the new services

• Organizing of team-building events

• Key member of strategic management team developing and implementing growth strategies

• Created a support group for new services, managed new support processes

• Made support department a part of expert service meetings, where we share our expertise and explain the problems the users encounter

• Made matters of support and statistics of customer’s applications a high-priority topic on weekly development planning

• Operational management, control of KPI implementation, people management, group work planning
• Improving and automatization of the process of issue management and answering process
• Creating and improving KPIs of support
• Collection of advanced statistics and analysis of mass user problems
• Creating and analyzing new metrics
• Analyzing of feedback forms and Help texts and their subsequent improvement
• Creating product descriptions of improvements on services, creation of technical specifications for the development of internal tools
• Analyzing customer journey maps and making a suggestions for improving interfaces, improving client's expertise