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Night Support Engineer

Местоположение и тип занятости

Санкт-Петербург · Полный рабочий день · Можно удаленно

Компания

Делаем продукты и сервисы мирового уровня в области безопасности бизнес-приложений и ERP-систем (SAP, Oracle)

Описание вакансии

Our Company tries to reach the level of the world leader in business application security with a primary focus on SAP and Oracle systems. We are growing extensively and developing new markets, that’s why we want to invite talented professionals to join our team. We operate around the world, mostly in Europe and USA.

Technical Support position implies a lot of responsibility and self-organization. This is truly one of the most important positions at ERPScan. Your main goal is to make a customer happy! We’d like our clients to be proud of work with our product and its capabilities. If you think you are Sherlock Holmes of technical support – this position is for you.

The working hours are during night shift with the dynamic schedule from 18-19 to 02-03 at night.

Responsibilities:

  • Technical support of American clients and partners (via online meetings and email)
  • Investigation, reproduction, and resolution of technical issues of our product
  • Conduct product training for clients and partners
  • Document known issues, common user questions, and product usage best practices
  • Huge involvement into technical pre-sale activities
  • Help QA dept. with testing activities

Requirements:

  • Fluent in English
  • Excellent IT troubleshooting and problem-solving skills
  • Ability to communicate a lot in international environment
  • Ability to learn complex systems and complicated technologies independently
  • Experience in technical support and technical pre-sale of complex IT products
  • Experience in Unix and Virtualization technologies
  • Understanding of Information Security principles/desire to grow in this professional area

Conditions:

  • Flexible working hours, ability to work remotely
  • Salary depends on your skills
  • Medical insurance
  • Kicker, table tennis, fruits in the office on a regular basis
  • Friendly atmosphere
  • A lot of interesting and complex technical tasks
  • Work with a team of highly experienced professionals, world-leading experts in Information Security industry
  • Work in international environment with a lot of development opportunities

In the cover letter, please tell us about the most complex system or technology that you had to deal with, and what attracts you in the technical support, especially at the night =)

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