Technical Support engineer

Местоположение и тип занятости

МоскваПолный рабочий день


Мировой производитель программного обеспечения

Описание вакансии

Условия работы


  • Provide technical support for Parallels products
  • Respond to customers and prospective customers inquiries (via request tracker, phone, social media)
  • Contribute to the Knowledge Base (
  • Collaborate with the Engineering team
  • Meet the required goals and KPI’s


  • Fluent knowledge of English language (verbal and written)
  • Ability to learn quickly, understand and explain technical information
  • Willingness to learn and to stay up-to-date on the latest technologies in direct relation to and beyond the scope of work
  • Excellent communication skills and high stress tolerance
  • Problem solving skills
  • Multitasking
  • Excellent time management skills
  • Good team player


  • Degree in Informational Technologies, mathematics or physics are preferable
  • 1+ year of experience as an IT customer service professional or in IT administration
  • Work experience with:
    • Windows Server, Android, iOS, Mac
    • Virtualization (VMware, Microsoft, Hyper-V),
    • Microsoft platform network services (DNS, DHCP, PKI and other), Active Directory, IIS
  • Networking fundamentals (TCP/IP basics, routing, switching and other)
  • MCITP, CompTIA Network+ and CCNA certifications are a plus


  • Fixed shifts: two night shifts and two day shifts a week



  • Employment package pursuant to the Labor Code of Russian Federation: compulsory health insurance, 28 days of paid vacation annually
  • Declared salary, including compensation for sick leaves
  • Working shifts on public holidays paid according to the Labor Code of Russian Federation
  • Best performing engineers recognition awards twice a year
  • Free day and night meals
  • Coffee points and free fruits, nuts and cookies
  • Gym discount, table tennis, volleyball and football teams
  • Comparative compensation and benefits