Technical Support engineer

RESPONSIBILITIES:

• Provide technical support for Parallels products
• Respond to customers and prospective customers inquiries (via request tracker, phone, social media)
• Contribute to the Knowledge Base (http://kb.parallels.com)
• Collaborate with the Engineering team
• Meet the required goals and KPI’s

REQUIREMENTS:

• Fluent knowledge of English language (verbal and written)
• Ability to learn quickly, understand and explain technical information
• Willingness to learn and to stay up-to-date on the latest technologies in direct relation to and beyond the scope of work
• Excellent communication skills and high stress tolerance
• Problem solving skills
• Multitasking
• Excellent time management skills
• Good team player

REQUIRED TECHNICAL SKILLS

• Degree in Informational Technologies, mathematics or physics are preferable
• 1+ year of experience as an IT customer service professional or in IT administration
• Work experience with:
  • Windows Server, Android, iOS, Mac
  • Virtualization (VMware, Microsoft, Hyper-V),
  • Microsoft platform network services (DNS, DHCP, PKI and other), Active Directory, IIS
• Networking fundamentals (TCP/IP basics, routing, switching and other)
• MCITP, CompTIA Network+ and CCNA certifications are a plus

SCHEDULE:

• Fixed shifts: two night shifts and two day shifts a week

COMPENSATION:

• Employment package pursuant to the Labor Code of Russian Federation: compulsory health insurance, 28 days of paid vacation annually
• Declared salary, including compensation for sick leaves
• Working shifts on public holidays paid according to the Labor Code of Russian Federation
• Best performing engineers recognition awards twice a year
• Free day and night meals
• Coffee points and free fruits, nuts and cookies
• Gym discount, table tennis, volleyball and football teams
• Comparative compensation and benefits