Customer Support Specialist

Местоположение и тип занятости

Полный рабочий деньМожно удаленно


Делаем софт для дизайнеров: конструктор реалистичных фото Moose, графический редактор Lunacy, несколько API и да, иконки

Описание вакансии

Условия работы

We’re Icons8, the group of services (icons, sounds, photos and desktop software for design) that our community  loves. Love is the actual word that people use when speaking about us: just search Twitter for icons8 or check the comments on our pages: 1, 2, 3.

We want to care about them as much as we can, and we need your help.

Кратко на русском

Нам нужен удаленный специалист поддержки пользователей. Работа с англоязычным комьюнити: дружба, поддержка, любовь. Работы на русском языке, неуверенном английском, для вконтакта — нет. Ищем того, кто может работать вечером и ночью, можно студентов, можно из нетрадиционных часовых поясов. 

What to expect?

  • Support in our online chat (Crisp) — that's the main mission.
  • Managing FAQ and optimization of the whole support process.
  • Create happiness — that's the most important of all.

Must Reads


We want you to work with us for 2 years. After that, you’ll be a successful community expert with plenty of great career options:

  • Continue working with us.
  • Find other responsibilities in our team (PR? SEO? Blogging?).
  • Find a job in one of the great companies within Russia or internationally.
  • Start your own agency.
  • Requirements

  • Fluent written English.
  • You should like people, design, and technology (or at least some of them). You should know how to make them happy together.
  • Deal Breakers

  • Инглиш фром май харт
  • If you don't like working together and experimenting together. It's not a position to follow the procedures; it's a position to learn and try new stuff together.
  • Дополнительные инструкции

    Briefly introduce yourself in English.

    Also, please:
    * Explain your technical background (maybe you use a coffee maker or write HTML with closed eyes). It will be cool if you are familiar with any programming language
    * Make a sarcastic comment about our job ad.
    * Write about your experience at or response here.