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PURPOSE AND OBJECTIVES
SAP Active Global Support is a global organization supporting the world’s largest companies running SAP solutions. With our employees worldwide and team of more than 4000 employees in Europe Middle East & Africa we offer comprehensive services for every aspect of customers' software implementation. We enable and support our customers IT solutions’ operations, upgrades, continuous improvement and quality management.
The Center of Expertise (CoE), a subdivision of SAP Active Global Support, has the goal and mission to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering services to SAP customers.
EXPECTATIONS AND TASKS
As a Support Engineer, you will analyse SAP solutions for our international customers and present the results of your findings and recommendations to IT managers and executives. For this role we are looking for passionate people with excellent technical and communication skill. Since we provide services at our customer sites, business travel will be an essential part of this role.
You will get hand-on experience of:
- Business process implementation analysis
- Data consistency analysis
- Solution architecture analysis
- System performance optimization
This role provides you opportunities to work with innovative new solutions including SAP HANA real-time platform, Mobile and Cloud. You will implement modern concepts of Application Lifecycle Management, Operation and Innovation Control Centres.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
You are the right person for this job if you bring in the following:
- You have a very good University degree in Information Technology, Mathematics, Chemistry, Engineering or Physics
- You have good programming skills in at least one language e.g. JAVA, C, C++, SQL or similar, ABAP coding knowledge is a plus
- You have knowledge of modern IT architecture
- Database knowledge is an advantage
- You are willing to travel worldwide
- You have strong analytical and logical skills
- You enjoy working in an international team
- Very good English skills are a must