Sergey Gotlib

Key Responsibilities

• Project Involvement: Worked on customer projects primarily in retail, focusing on logistics tariffs for external sellers on a marketplace.

• Logistics Tariff System: Developed a clear logistics tariff system for businesses, partners, and customers.

• Catalog Storage Project: Created a system for storing the company's internal location catalog, defining responsibilities for various geographical objects (warehouses, offices, etc.).

• Marketplace Development: Led the development and replication of a project for selling goods on a marketplace by sellers (DBS).

• Architectural Solutions: Analyzed and designed architectural solutions, presenting them in various committees.

• End-to-End Process Modeling: Modeled end-to-end processes implemented across 20+ product teams.

Product Ownership and Mentorship

• Internal Product Leadership: Served as product owner for an internal software project focused on timesheet maintenance and employee availability.

• Mentoring: Guided new analysts by creating individualized tracks, supporting them during their probation, and conducting goal-setting meetings.

• Competency Matrix Development: Organized the creation of a competency matrix for analysts, detailing skills and templates for different grades.

Training Initiatives

• Public Speaking Training: Developed and conducted a training course on public speaking, enhancing colleagues' skills for demos and interviews.

Business System Analyst

Summary of Responsibilities

•  Requirements Management

   Identify, refine, and prioritize requirements.

   Agree on timing and composition of requirements.

Integrations

       Determine business value and select integration methods.

       Describe integration mechanisms, harmonize attribute composition, and validate data processing.

       Experience with REST API, SOAP, JSON, XML, and creating JSON schemas.

•  Development Task Management

       Maintain development team space in JIRA, including scrum board and task entries.

       Conduct backlog refinement (PBR) and build product metrics.

•  Product Architecture

       Participate in defining interactions between application services (AS) and microservices.

•  Data Management

       Describe storage structures, validation processes, and database design. Experience with MS SQL, Oracle, and PostgreSQL.

•  Documentation

       Maintain team space in Confluence, documenting requirements, enhancements, product roadmaps, and user documentation.

•  Testing

       Support testing of enhancements, including writing user stories and conducting functional and regression tests. Experience with Zephyr Scale (TM4J).

•  Developer Support

Assist developers with current implementation requirements and analyze/resolving incidents.

       Act as a Scrum Master and mentor for new employees.

Summary of Responsibilities

• Requirements Management: Collected, analyzed, and decomposed customer and user requirements during system interactions.

• Documentation Development: Created and coordinated new documentation, including functional and technical requirements for software.

• Task Management: Set tasks for developers and conducted initial testing of developed functionalities.

• Incident Resolution: Analyzed and resolved incidents while supporting developers and testers.

• Technical Documentation: Maintained internal technical documentation related to the software.

• Reporting: Prepared project reporting documentation.

System analyst and team leadSummary of Work Responsibilities
• Team Management: Organized the work of the first and second-line support teams.
• Scheduling: Created work schedules and calculated the required number of employees across different time zones.
• Reporting: Prepared reports for internal and external customers.
Employee Retention and Development
• Employee Portrait: Developed an employee profile that significantly reduced staff turnover from 18% in 2018 to 10.73% in 2019 and 6% in 2020.
• Staff Growth: Increased project staff from 33 in 2019 to 48 currently.
Performance and Motivation Systems
• Category Model: Implemented a category model defining requirements for the quantity and quality of processed user requests, establishing clear criteria for professional and salary growth.
• Motivation System: Developed a motivation system to assess employees during peak request periods, focusing on exceeding processing norms and evaluating work quality through audits.
• Recruitment and Training: Conducted interviews for new employees, supported their probationary periods, and supervised training processes.

- Supporting developers as a second line support analyst
- Interaction with third-party contractor teams on the project
- Interaction with the customer in terms of incident handling suspension, escalation, reporting
- analyzing requirements to the software by the support team
- setting tasks for developers to implement new functionality of the software based on the results of analyzing requests from users
- development of load and functional testing scenarios
- participation in testing new versions of the software
- documentation development

- support analyst for the 2nd line of EDMS
- Analysis of incoming incidents, distribution to groups of executors, routing and escalation of requests
- reproducing errors according to the user scenario
- interaction with testers and developers of the EDMS software in terms of setting tasks, prioritization, and deadlines for implementing enhancements
- support of users of the Federal Treasury's EDMS software