Детализируем рейтинг лучших ИТ-работодателей России 2019. Что ценят сотрудники в своих компаниях больше всего — читайте на Хабре
Профессиональные навыки
Опыт работы
Первый и крупнейший разработчик OSS/BSS-систем
Software Engineer
Апрель 2018 — По настоящее время (2 года и 2 месяца)

Providing Quality Gate solution in collaboration with QA team:

• providing monitoring system based on TICK stack and writing scripts to get new measurements (Bash/Python/Oracle);
• virtual stands (Red Hat 6/7; OpenStack) support and administration;
• configuring and setting up test environment;
• automating routine tasks (python/bash/ansible/sql etc);
• smoke test running, results analyzing and test scripts editing (Robot Framework/Python; TestRail; TeamCity; Bitbucket);
• bugs and tasks managing via Jira;
• everyday learning and gaining new experience of a huge billing system functionalities and its components.

LinuxLinuxBashGitSQLDockerNginxPythonAnsibleCI/CD methodologies
CoreGears занимается разработкой, внедрением и поддержкой Software as a Service бизнес решений.
Technical support engineer (remotely)
Декабрь 2017 — Март 2018 (4 месяца)

• Provided support level 2-3 within SaaS VoIP-solution based on Asterisk (PBX) and Vicidial (PHP/Perl/MariaDB contact center) running on OpenSUSE (ex: Vicidial and Softswitch configuring and troubleshooting, testing of new configurations, features and dialer functions, complex SQL queries, scripts issues, logs analysis, DB errors, any issues like out of disk space, high LA, etc.). 

• Communicated and collaborated with foreign clients via Kayako ticketing system, Telegram chat, and Skype.

• Escalated software issues to developers (Slack) and delegated level 1 issues to IT staff (Telegram, Kayako).

• Monitored servers health and performance via Zabbix.

Improved my English level. Got a significant experience of independent multitasking work in a new area and stressful environments.

Хостинг-провайдер, регистратор доменных имён
Technical support specialist
Октябрь 2015 — Декабрь 2017 (2 года и 3 месяца)

• Processed more than hundred tickets per workday resolving customers technical issues within services such as shared hosting, VDS, dedicates servers, domains, email hosting, site builder (ex: .htaccess, import/export/restoring MySQL DBs, CMS installation and configuring, SQL queries, Apache/Nginx/SMTP/exim/cron/MySQL logs analysis, fixing user scripts, Crontab setting up, searching for web-shell, DNS records managing, any primary inspection and advising).

• Monitored servers health and performance via Zabbix.

• Transferred and configuring websites from third-party services and within the system through accounts on clients requests.

• Escalated issues to developers and system engineers via Redmine bug-tracking system. 

• Processed abuses (outgoing attacks, spam, etc.).

• Worked with night shifts.

Got a technical support position (level 2) while working on a position of customer support specialist (level 1) on the basis of high exam results and good KPI indicators.

While holding the customer support position I was providing assistance to customers with non-technical (price plans, control panel user cases, questions about a conclusion of a treaty also) and some technical questions via phone, tickets and live chats.

Senior operator
Июль 2014 — Июль 2015 (1 год и 1 месяц)

• Served in the first Navy Scientific Research Company.

• Started the research project of upgrading the training complex for calculation and measuring physical characteristics of nuclear reactors.

• Participated in conferences with research work.

Got a position of a senior operator (and a leading seaman rank) and received Certificate of Merit for contribution to the development of Naval Science.

Социальная сеть для коммуникации между людьми по всему миру
Technical support specialist (remotely)
Сентябрь 2012 — Сентябрь 2013 (1 год и 1 месяц)

• Provided assistance and solutions to VK social network users in resolving their technical issues through the ticketing system.

• Assessed and reproduced users technical issues, collected information and reported it to the bug-tracking system.

• Proceeded and resolved administration issues (ex: requests from rightsholders, legal inquiries, access issues, etc.).

Высшее образование
Санкт-Петербургский национальный исследовательский университет информационных технологий, механики и оптики
Факультет: Фотоники и оптоинформатики
Сентябрь 2011—Июнь 2013 (1 год и 9 месяцев)

• Researched new methods of excitation the local electric field of terahertz waves using inhomogeneous properties of electromagnetic waves.

• Set up and tested the installation of laboratory terahertz near-field microscope.

Got unique results of first research of THz radiation quantum tunnelling when the total internal reflection in the silicon prism is violated by a THz probe of a near-field microscope.

Defended Master's Degree thesis, dedicated to the topic of "Excitation, propagation and detection of inhomogeneous electromagnetic waves in the terahertz range".