Site Reliability Engineer (SRE)

About Americor

Americor is a leader in debt relief solutions, helping thousands of clients in the USA achieve financial freedom through innovative services.

We are looking for a Site Reliability Engineer (SRE) to support and enhance the infrastructure of our mission-critical CRM project, ensuring seamless service delivery to help people regain control of their financial futures. As a recognized ‘Top Place to Work’ and ‘Best Company’ in customer service, quality, and value, we value collaboration, growth, and innovation in every team member.

Project Features

• Hosted in MS Azure, AWS, but mainly OVHcloud (US)
• OVHcloud contains Bare Metal and VMs
• OS: CentOS / AlmaLinux OS
• Components: Nginx, KeyDB/Redis, OpenSearch
• Database: MariaDB/MySQL, Percona / Galera Cluster, ProxySQL
• Storage: GlusterFS
• Language: PHP 8 (Yii2, Symfony, Laravel)
• Monitoring tools: Datadog, Sentry, Pingdom
• IaC: Terraform, Ansible
• Alerting: OpsGenie

Responsibilities

• Ensure the reliability of infrastructure supporting mission-critical services, minimizing downtime and optimizing performance.
• Proactively monitor, respond to, diagnose and resolve incidents, improving response time and minimizing customer impact.
• Work closely with Russian speaking Developers, QA and System Analysts.
• Enhance CI/CD pipelines, monitoring tools, and automation processes to streamline workflows and increase system efficiency.
• Keep infrastructure-related documentation up to date.

Requirements:

• 5+ years of experience in a Site Reliability Engineering role, with a proven track record of maintaining high-availability infrastructure in a high-load environment.
• Expertise in Linux systems and web stacks (Nginx, PHP, MySQL/MariaDB, Redis/KeyDB) to ensure smooth and efficient operation.
• Strong experience with MySQL/MariaDB Galera cluster and Gluster storage to optimize data reliability and scalability.
• Deep knowledge of network architectures, including TCP/IP, DNS, VPNs, and load balancing techniques, with hands-on experience in troubleshooting and optimizing network performance to support distributed systems across multiple regions.
• Solid understanding of CI/CD and security best practices to drive efficiency and ensure the protection of our systems.
• English - B2+, both written and spoken (You will work on a daily basis with the Director of DevOps who is a native speaker)

Desirable but not mandatory

• Proficiency in PHP and Docker for seamless integration and deployment of services
• Understanding of the principles of Infrastructure-as-Code, Monitoring-as-Code, and GitOps (we use Ansible and Terraform)
• Experience with Cloudflare and AWS services (EKS, S3, OpenSearch)
• Experience in building fault-tolerant systems and compliance audits (SOC, FFIEC, etc.)
• Familiarity with Jira and Agile software development
• Familiarity with modern container orchestration and deployment tools (Kubernetes, Helm)

What do we offer:

• Remote work with flexible schedule
• Competitive salary based on performance, with payments in USD through Deel.com
• Payments to foreign account
• Assistance with opening an IE in Georgia (if necessary)
• Paid holidays, sick leave, sports, English in Skyeng
• Participation in an interesting project with the possibility of team building
• Support for initiatives and opportunities for development