Middle/Senior Tech Support Analyst | Support Specialist

We're an innovative B2B SaaS company crafting advanced solutions such as back-office systems, affiliate management, payments, security and business intelligence for businesses in specific industries. Currently, our spotlight is on the dynamic iGaming sector.

At our core, we champion a goal-driven culture, led by a team of dedicated software enthusiasts. With an exciting array of projects in the pipeline, we're expanding our team and seeking passionate, talented, and driven individuals.

If you're a service-oriented Tech Support Specialist who enjoys helping people with their tech challenges, we invite you to join our team! Let's revolutionize the tech landscape together 🚀

P.S. We put an emphasis on great UI/UX too - all our products are studio designed.

A special request

After you have carefully read the vacancy details, please fill in the short form at the end of this post and we'll proceed from there. Thank you 🙏

Position Description (fulltime, remote)

The is a flexible, remote position in an international team of smart and dedicated professionals. 

It provides numerous opportunities for personal and professional growth in a collaborative and supportive work environment,  and of course a competitive salary.

If you are an experienced (or hungry to become experienced), dedicated and customer-focused Tech Support Specialist who is passionate about assisting clients and helping them achieve their goals with our products, we'd love to have you with us on our exciting journey!

Main Focus/Responsibilities

• Communication in Engish: Most of our communication with clients is conducted in English, so fluent and error-free written English is essential
• Technical support: Provide basic and advanced technical support to clients
• Troubleshooting: Diagnose and resolve technical issues promptly and efficiently
• Documentation: Maintain and update technical documentation and support guides
• Friendly professional client interaction: Communicate effectively and politely with clients to understand their issues and provide timely solutions. A friendly,  service-oriented approach is absolutely critical
• Feedback loop: Gather feedback from customers and relay it to the development team to improve the product.
• Collaboration: Work closely with other teams to understand product functionalities and address any issues.

Requirements

• Proven experience as a Tech Support Specialist or similar role 
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to explain technical concepts to non-technical users 
• Ability to work independently and as part of a team
• Be a result-oriented problem solver
• Ability to effectively organize your time and work at a high pace

Bonus

• Experience with ticketing systems and remote support tools (TeamViewer, Anydesk etc)
• Understanding of the principles of IT systems
• QA experience - advantage
• Experience working with leading blockchain/crypto wallets (as a user)
• Experience working with cloud providers (ideally AWS)

Fully remote, no micromanagement, result-oriented, nice salary - what else does one need for a happy life? 😉

Fill in the bellow form to qualify for this position:
https://bit.ly/egx-qa

Looking forward to e-meeting you.