Business Analyst (Technical Support Department)

Местоположение и тип занятости

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Компания

ТОП-3 международная компания в области IT-безопасности, один из лучших работодателей России

Описание вакансии

О компании и команде

We are a team of business analysts in the Technical Support department. We are looking for someone who would: maintain and update instructions; interact with related departments (RnD, information security, etc.) to align work processes, prepare training materials for engineers on processes and support tools; participate in projects to develop and improve business processes, collect and describe business requirements to participate in systems improvement. Our position involves approximately 50/50 analytics and communication with people.

Ожидания от кандидата

Hiring requirement:

  • High school diploma or equivalent (most desirable in IT, management or business informatics)
  • At least 1-year Experience as business analyst (IT, digital, Customer service) or a technical support engineer (IT, digital)
  • Fluency in Russian written and spoken
  • English language proficiency no lower than Upper Intermediate (writing skills in English, correspondence, videoconferences with native speakers, etc.)

Условия работы

Skills required:

  • Critical thinking and ability to understand and analyze problems and find solutions
  • Multitasking and ability to establish priorities
  • Experience in documentation preparation (instructions, procedures)
  • Profound proficiency in Excel (summary tables, common functions, ability to work with a large array of data)
  • Ability to present information graphically (experience in Visio is a plus)
  • Experience in CRM deployment is most desirable
  • Knowledge of Jira and Confluence is desirable
  • Knowledge of notations for process modeling (BPMN in particular)
  • ITIL knowledge most desirable
  • SQL knowledge is a plus

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