UX-writer, дизайнер диалога, сценарист голосовых интерфейсов

Access Softek is an established software company with 30 years of industry experience. Our apps are in use by over 400 financial institutions, helping them to reach millions of members and shape communities across the country.
Our team members enjoy a supportive yet fast-paced challenging environment. Come work for a company where every voice is heard and every idea encouraged.

We are looking for a highly skilled and experienced UX-writer, Voice User Interface Designer to join our international team. In this role, you will be responsible for creating compelling and engaging content and content strategy for virtual assistants, chatbots, IVR’s and other conversational AI systems. You will work closely with our clients and teams of developers, designers, and product managers to create conversational content that enhances the user experience and drives customer engagement.

This position is full-time and remote with some PST time overlapping. 

About you:

• You love to design scenarios of human interactions.
• You are passionate about AI and customer service.
• You have an excellent understanding of user needs and goals.
• You are naturally curious and love to learn new things.
• You are not afraid to get into technical details.

Primary responsibilities:

• Design and prototype high-quality conversational content for virtual assistants and chatbots that are intuitive, user-friendly, and accessible for voice-based interactions.
• Develop and maintain a content strategy that aligns with the overall product strategy and user needs.
• Collaborate with designers and developers to create conversational flows that optimize user engagement and drive desired outcomes.
• Conduct user research and analyze data to identify opportunities for improving conversational content and user experience.
• Monitor performance metrics and iterate on content to continuously improve user engagement and retention.
• Keep up to date with the latest trends and best practices in conversational content design and development.
• Implement and improve processes and procedures regarding NLU models.

Requirements:

• Minimum of 2 years of experience in content creation for virtual assistants or chatbots.
• Excellent written and verbal communication skills, with the ability to write in a conversational style, understanding of user personas and design flow.
• Strong understanding of natural language processing and conversational design principles.
• Experience with UX, content strategy development and execution.
• Ability to collaborate effectively with cross-functional teams, including developers, designers, and product managers.
• Strong analytical and problem-solving skills.
• Experience with data analysis and metrics-driven decision making.
• Familiarity with chatbot development platforms, natural language processing, and machine learning.
• Written and oral proficiency in English.

As a plus:

• Domain knowledge of financial services industry: specifically, banks and credit unions.
• Prior experience working with Amazon Lex, Kendra.
• HTML, SQL, Knowledge Graphs.

Our benefits:

• Work from anywhere in the world!
• Flexible working hours.
• Experienced development teams.
• Long-term employment.
• Competitive salary.
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Mental health coverage.
• Compensation for training and additional education.
• Provision of computer equipment.
• Internet compensation (50$ per month).
• Relocation compensation package to be discussed individually.
• And other benefits, described in detail in the Staff Handbook.