international Customer Service Manager - Art, Home & Living

KUNSTLOFT​ is our successful eCommerce brand for art and stylish living. Our artworks adorn the walls of countless homes and offices and make customers all over Europe happy. The KUNSTLOFT-Team  is the secret of our success. Our friendly colleagues develop new ideas every day to bring art, creativity and style into the lives of our customers.                
                                   
​We are looking for a passionate Customer Service Representative (m/f/d) to support our international store customers in all questions regarding ordering and processing. If you enjoy communicating with customers, are very committed, have negotiating skills, organizational ability and independence, and are also a real language talent, we look forward to receiving your application! Do we fit together? Let's find out together!

Details

​Start: possible immediately
Duration: full-time, but part-time models also possible
Location: remotly wherever you are

What You bring along

• You have an interest in art and furnishings and are happy to advise customers with your good taste
• You are the single-point of contact for our German and international customers
• You enjoy dealing with people and giving advice
• You are very reliable, well organized and like to work independently
• You have good computer skills, are eloquent and service-oriented
• You have real negotiating skills and know how to defuse conflicts quickly
• You are enthusiastic and a team player
• You are able to advise customers in English and another language with the help of translator and respond to their requests
• You ideally have already experiences in dealing with customers  
• yoa motivated and ready to learn

What You can look forward to

• As an expanding and profitable company, we offer you excellent development prospects and attractive salary.
• You can expect challenging projects with a lot of entrepreneurial freedom, which you can drive forward independently with your team.   
• We promote work-life balance and firmly believe that you can achieve top performance even in 8 hours.
• There is no such thing as unpaid overtime at Boost Internet!
• We focus on our own products and on e-commerce - therefore you do not have direct customer contact and do not have to adhere to any dress code - especially if you are working from home
• You can expect nice and open-minded colleagues from all over the world and a pleasant working atmosphere!

What You can expect

• You will support our customers by phone, e-mail and chat in English as well as in other languages (French, Spanish, Italian, Polish, Swedish, Portuguese or Dutch) with the Help of translator.
• You take care of the processing of customer orders and possible complaints
• You will process incoming returns and take care of their reversal
• Support with the translation of texts
  
  How to become part of our team

We look forward to meeting you! Send us your detailed application including your possible start date and your salary expectations by e-mail to jobs@boostinternet.de or directly via the application portal.               
We will answer some of your questions here.