Amazon Connect Specialist

Требования

ПоддержкаPythonJavaScriptAWS

Местоположение и тип занятости

Санкт-ПетербургПолный рабочий деньМожно удаленно

Компания

Empowering Device as a Service everywhere

Описание вакансии

WHO WE ARE

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services, and financing into a single contract with a fee per device.

We are searching for Amazon Connect Specialist who is ready to work primarily with our client. 

OUR REQUIREMENTS

  • Should have good hands on experience in Python, AmazonConnect , Javascript, Lex;
  • Experience on building BOTs and Automation applications;
  • Experience in services like AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3,NLP based call flows AWS chat, DynamoDB and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience;
  • Should have understanding of IVR building concepts;
  • Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers;
  • Hands on experience developing or supporting multichannel customer journey in cloud solution;
  • Experience on SSO framework implementation like SAML and OAuth.
  • Experience with Amazon Connect IVR Contact Flow, Security profile, ACD and Reporting Components;
  • Experience in cloud watch logs analysis;
  • Ability to work during UK Working hours (between 08:00 GMT to 18:00 GMT);
  • English — B2+/C1 or higher.

EXPERIENCE

L2:- 3 Years Minimum

L3:- 5-7 Years in Contact Center Technology. 3+ years in Amazon Connect.

CERTIFICATION

Amazon Connect Primer

Бонусы

YOUR BENEFITS

  • Social security: permanent contract, health insurance (+ dentist, family), full-paid vacation (28 days a year), and full-paid sick leave;
  • Professional and personal development: corporate training, Buddy and Mentor programs, regular feedback;
  • International and local corporate events;
  • Direct and informal communication even at the management level;
  • A socially responsible employer: not only continuously commercially successful but also, who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family, where we help those children across the globe who live in poor conditions.

Дополнительные инструкции

Dear candidate, please indicate the desired salary while requesting.

Make IT your career!