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Business Solution Architect

Местоположение и тип занятости

Москва

Компания

ТОП-5 международная компания в области IT безопасности. Один из лучших работодателей России

Описание вакансии

Kaspersky protects the world from cyber threats for 22 years. 400 million users, 270 000 corporate clients, 759 technological patents, 37 offices around the world. Today our team — 4 000 amazing experts — regular people with their own foibles and hobbies. Together we are saving the world from cyber threats 24 hours a day 365 days a year. Join us to become a real hero, remaining yourself!

Kaspersky team is looking for a Lead Solution Architect for Customer Support web services, to provide and translate comprehensive analysis from partner, customer, category and product level data to inform top-level strategies with actionable insights, supporting tactics and fact-based recommendations. This position is critical in driving clarity around support trends and performance against objectives across the company.

 

The position focus will be:

•    Implement business process automation solutions for Customer Support
•    Communicate with multiple business stakeholders (HQ and regional) to define the scope of implementation
•    Ensure the final result delivered by IT and contractors meets the business goals
•    Help align HQ vision of the processes with regional support teams’ practices

What we expect from you:

•    3+ years of SalesForce experience, preferably with Service Cloud
•    English – Upper Intermediate or Advanced
•    Entrepreneurship approach and readiness to take accountability for decisions and results
•    Analytical skills to interpret service performance and find points of growth
•    Ability to influence and persuade through a matrix structure

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