Support Engineer/ L2 Support

Our product is an innovative FinTech platform, aimed at simplifying investments in the cryptocurrency market.

Being a part of an international IT company,  we're in our final stages of development and preparing to launch in due course.

Since the team is currently being expanded, you can be among the first to enter this truly exciting and beneficial endeavour, which will bring both professional and personal growth.

Having said that, we are excited to welcome a new Support Engineer/ L2 Support manager whose professionalism and creativity will strengthen our team and continue evolving within our company.

Requirements:

• 3+ years of experience in technical support or similar roles
• Good technical background 
• Knowledge in blockchain & crypto
• Fluency in spoken and written English/Russian
• Experience working with Jira, Confluence, and other Atlassian products
• Strong client-facing and peer to peer communication skills
• Ability to quickly and independently learn a software product
• Ability to communicate sophisticated concepts using simple language
• Ability to resolve conflicts or say no while maintaining a great relationship with a customer
• Superior attention to detail
• Aptitude for multitasking
• Ability to work productively without supervision
  

What we offer:

• Attractive compensation and benefits 
• Flexible working hours, stylish office in the city center
• Working space designed for the needs of the successful candidate, corporative hardware 
• Skill development: courses, trainings, conferences of any level
• Become a part of a fast growing team from the early steps of its formation