Information Systems Support Engineer

Responsibilities:

• Being a member of 2-nd line support team, providing support and technical administration of web-based systems including Atlassian Jira, ABBYY FlexiCapture and many others.
• Participation in planning and implementation of changes and new releases of those systems.
• Responsibility for stable operations of those applications.
• Close communications with Business Owners and key users of those systems.
• Collaboration with 3-rd line (external) support of those systems.
• Applications performance monitoring and optimization.
• Documentation creation and maintaining
• Conducting end-user trainings;
• Bug reporting and troubleshooting.

Required skills:

• 2+ years of experience in such IT areas as Application Support, Information Systems Implementation/Development or Business Analysis;
• Experience in administering and configuring MS Windows Server
• Strong analytical and troubleshooting skills;
• Track record of building strong relationships with business users;
• Demonstrated passion for learning new technologies;
• Good communication and presentation skills;
• Intermediate level of English;
• Higher education (preferably technical);
• Advanced user of Microsoft Windows and Microsoft Office.

Desirable skills:

• Experience of providing Web Applications Support;
• Experience with implementing or supporting Document Management System and/or CRM systems;
• Knowledge of sales and marketing processes at a large B2B company;
• Knowledge of contract management processes at a large B2B company;
• Understanding of application architecture, implementation approach and system development life cycle;

We offer:

• Great professional team and friendly environment
• Powerful and fast laptop with SSD and additional monitor
• Ability to work from home 2 days per week
• Comprehensive remuneration package
• Excellent opportunities for career and professional growth
• A wide range of training and development programs