Mikhail Sorokin

My responsibilities:
- Conducting workshops with international shippers, subsequently adapting the customer's requirements into solutions using TRANSPOREON modules (using PRINCE2 as project management method)
- Active participation in the implementation process involving direct contact and constant communication with the customer
- Designing integration scenarios to ERP (the customer's in-house system) in accordance with our product and system architecture
- Maintaining both internal and external communication and coordination of projects during the project implementation phase
- Supervising projects in terms of scope and schedule
- Preparing technical tasks for developers on Redmine
- Reading java code and preparing XML configurations
- Coordinating technical teams and supporting project teams during customer testing (error analysis and solutions design, creation of internal test strategy/test plans)

Accomplishments:
- Successful implementation of 8 projects from start to finish (roll-outs, stand-alone,
enhancement packages)
- Supervision of 10 projects currently in the pipeline

My responsibilities and achievements:
I was tasked with taking ownership of customer technical issues and would always see all problems through to full resolution. This included, but was not limited to fault diagnostics, troubleshooting, and identifying solutions to any reported problems, Identifying potential code bugs and escalating them to the appropriate product or development teams. A high rate of solved tickets and an unparalleled level of customer satisfaction.

Controlling purchases, document flow and execute current orders.

Attracting clients to factoring services, sale of bank guarantees and overnight market.

Creation, management and development of a children's clothing online store from scratch.

Receiving and processing orders via 1C.

Processing of incoming calls, services and advice to individuals about banking products.

Searching for and attract potential clients to open a current account, lending and credit, placement of temporarily surplus funds.