Mirantis, Inc is inviting enthusiastic support engineers an opportunity to provide OpenStack support for enterprise-grade private IaaS platforms for its customers. We are looking for talented engineers who are willing to play a role in the intersection of IT and software engineering. Candidates should be passionate about open source software and be confident in managing large codebases written by other developers.
Technical support for customers utilizing Mirantis OpenStack, sometimes over web conference tools;
Proactive troubleshooting installations of Mirantis OpenStack, detecting and reporting issues;
Reproducing customers issues on local environments in order to confirm bugs found and provide detailed information to the development team;
Close work with development team: discuss customers issues, suggest improvements, keep in touch in IRC, participate in meetings, etc.;
Optional business trips to customers side in order to improve qualification (both technical and communication skills);
Participating in public activities: user groups, conferences, company blog in Russia, Ukraine, USA.
Expert Linux system administration and troubleshooting skills;
Expert understanding of networking concepts and protocols;
Ability to read and understand Python, Ruby code; basic scripting skills;
Good knowledge of virtualization solutions (KVM, XEN);
Good knowledge of distributed file systems (Gluster, Ceph);
Nice to have:
Experience of working with and maintaining large Python codebases;
Understanding of NAS/SAN;
Experience with Linux HA (corosync, pacemaker);
Experience with configuring, customizing, and extending monitoring tools (Nagios, Ganglia, Zabbix);
Experience working with configuration management tools (Chef, Puppet, Cobbler);
Experience deploying and developing OpenStack is a plus.
Work with exceptionally passionate, talented and engaging colleagues;
High-energy atmosphere of a young company, competitive compensation package;
Career and professional growth;
100% paid sick list;