eCommerce Operations Team Lead

eCommerce Operations Team Lead

• Operational and Project management approach;
• Result driven
• Strong analytical skills with the capability to develop and validate hypotheses, and develop business plans to drive sales activities based on data/findings
• Ability to prioritize, organize others to achieve goals
• Understanding customer purchase behavior and key decision drivers
• Familiarity of eCommerce platform functionality, capabilities and best practices
• Excellent English skills, both verbal and written
• Strong verbal and written communication skills
• Team management skills

• Designing and launching the Omnichannel promo calendar for each audience to increase ecommerce sales
• Responsible for enforcing across the territory the retail and merchandizing framework for the websites (including landing pages, special offers across the website, relevant content to each market, event promotion calendar…)
• Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting
• Assist in SEO efforts including keyword research, site audits, page and site level optimization, link building, and competitive assessment
• Analyze the results of the promotion and follow the main sales kpis
•  Support the eCom sales team in their projects
• Implementing initiatives related to pricing enablement mechanics, close interaction with Digital Back Office, DE, WEB teams.
• Monitor pricing data set accuracy, coordinate teams on new pricing launch.
• Support market expansion initiatives from the operational prospective.
• Proof reading & UAT lists management.
• Managing eCommerce operations projects (scope, timelines and calendar)
• Cooperation with Digital BackOffice (JIRA tasks for ad-hoc tasks and promo campaigns).
• Carefully organize & keep updated managed projects in JIRA & knowledge base in Confluence.
• Team management.