Product manager

About Mains Lab

MAINS LAB is an international company, developing AI-powered solutions for medical insurance companies.

Headquartered in Moscow and represented as an entity in Bahrain, we have a remote team across the globe, counting over 60 people in total.

MAINS LAB was founded in 2018, and we have since integrated our product for most large and mid-size companies on the domestic market in Russia, as well as several big players in Saudi Arabia.

With the view to covering more of the insurance market in the Middle East, as well as other regions

About the Role

We are looking for a Product/Account Manager who will join implementation team on a mission to introduce new clients to our intellectual products: solutions to detect false medical compensations and insurance fraud.

Our clients: We work with B2B clients – insurance companies in the Gulf market, who use our solution to identify opportunities to save their cost on falsely reported claims. As we deal with high-profile Arabian companies, it is crucial that we provide excellent service, timely communication and highly customized product that works reliably and meets the various insurance policies of our clients.

Your part: As one of key account managers, you will head on communication with the clients in their early stages of collaboration with us. You will have a data analyst and a medical expert under your supervision and work closely with the main product development team, as you will be on the frontline of receiving their feedback, which you will then forward to inform our product strategy and vision.

Responsibilities of a Product Manager

Developing Product Implementation Strategy: Based on client’s profile, a product manager must develop an implementation strategy that defines the product vision, mission, and goals for each of the new clients that test out our product.

The product strategy should align with the overall goals of Mains Labs and our key metrics, provide a clear roadmap for the API-integration and product customisations, as well as gradual introduction of the new features that we develop.

Integration Assistance On-site: Our manager must have a deep understanding of the customer. This requires keeping regular meetings with the client’s technical and medical team, resolving their issues, and making visits directly to client’s offices in Saudi Arabia and nearby regions in order to understand their context.

You will be assisting their technical team in integration works of our API, and help with medical requirements for our product customisation.  

Collaborating with Cross-Functional Teams: You will work closely with cross-functional teams of engineers, data analysts and medical experts, to ensure that the product development process is aligned with the product strategy, and coordinate the efforts of these teams to ensure that the requirements are delivered on time, and the features meets the needs of the target market.

Post-Launch Analysis: Collecting feedback and keeping analytics is key to ensure, that we can launch more clients smoothly. As we do a retrospective discussion on a launch, your responsibility is to count these experiences to plan and prepare for future launches.

Qualifications of a Product Manager

Strong analytical and problem-solving skills: You must be able to analyse customer needs, and match them to what our solution offers.

Strong communication skills: Communicating effectively with the stakeholders and explaining our product to the client’s team in a simple and accessible way is key for this role.

Our product has currently no customer UI and is integrated directly to the client’s system via API, so you will need good visualization skills to explain our benefits and algorithms.

Level of English of B2 minimum is required.

Leadership and motivation: Collaborating with team members, you will ensure that the client experience will improve after the launch, and that their feedback is considered.

Risk management: You will be able to foresee risks and advise client on the strategy ahead of the integration process, so they have a smooth experience with us.

Technical and project management skills: You should have a solid understanding how the development and testing process works. You will manage the integration process for clients, managing both Mains Lab’s and the client’s technical teams.

Working with Agile practices and Scrum framework will be an advantage.

Experience in IT development: From 3 years in IT product management.

Experience in Fintech or Meditech an advantage.

What We Offer

• Accredited IT company;
• Remote work from anywhere in the world with stable internet. Our team is mostly remote, but we do like to come together sometimes to liven up the relationships in the team
• Work travels to Saudi Arabia, Bahrain, UAE can be required at this position.

• Regular pay indexation and transparent performance review that keep team members advancing;
• Voluntary medical insurance for you and one family member in your town (dental and oncological

Application Process

If you like to join our team, please provide your CV with a cover letter, outlining:

• Your key experiences and challenges that you faced, relevant to this role (2 or 3 examples)
• What your last product did, and who were the clients?
• What are the results you are most proud of in your work?

Upon finding that we could be a great match, we will send you the timeslots to arrange the first interview with your prospective head of the team, where we will have a short practical test.

At a final stage, we will introduce you to the head of the company and hopefully, will soon welcome you to the team!

If at any stage we decide to stop the application, we will strive to feedback (depending on the applications volume).