Technical Support Specialist

Founded in early 2010, our client is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

• Education in telecommunication - must
• Fluent written and verbal English communication skills - must
• 1+ year customer support background - advantage
• Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
• Problem – solving skills.
• Able to work well in a team-based environment to accomplish assignments and achieve objectives.
• Accuracy and high sense of responsibility.
• Interest in mobile technologies and electronics, IoT and technologies in general.
• Ability to work in shifts.
• Previous experience working with technical or customer technical support in telecommunications.

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.
• Salary level: 1400-1600 EUR gross
• Social benefits
• 200 EURO monthly Wolt food allowance
• Medical insurance
• Free mobile services with Tele2
• Car parking spot

Responsibilities

• Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
• Maintain accurate records and document all customer service activities and discussions.
• Perform initial request evaluation, registration and solution or assignment.
• Maintain an orderly workflow according to priorities.
• Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).