Head of Maintenance Department
Требования
Местоположение и тип занятости
Компания
Описание вакансии
О компании и команде
Head of Maintenance Department
We’re JEDai, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances.
JEDai is collaborating with the strongest brands in the FMCG community. We already worked with Danone, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide.
We are expanding and therefore are looking for a Head of Maintenance Department. Our Maintenance Department is an international multicultural team working from different countries and supporting clients in these countries.
🟢 What you're gonna do
- The main tasks of the department head are the success of the Client at the SaaS stage, management and development of the team and solving operational issues of the department.
- Managing a team that coordinates clients and trains the neural network using a built-in tool to maintain the accuracy of recognition and implementation of the client’s new assortment;
- Achieving results from the category control department in terms of maintaining project data (updating and replenishing the knowledge base);
- Working with the department structure, providing the department with the necessary resources to achieve its goals;
- Hiring and development of a team, delivery and decomposition of tasks;
- Resolving operational issues of the department and cross-functional communications;
- Building processes both within the department and processes with adjacent departments;
- Participation in company strategizing at your management level;
- Coordination of department projects to resolve configuration issues and customer support;
- Continuous improvement of customer satisfaction at the SaaS stage by the management department.
Ожидания от кандидата
🟢 What we're expecting from you
- At least 3 years of experience as a project manager-coordinator or head of a customer maintenance department or analytics department in B2B SaaS;
- At least 3 years of experience in managing SaaS projects;
- At least 3 years of experience in FMCG or retail;
- English C1;
- Experience in team building, experience working on department strategy;
- Excellent knowledge of Excel.
🟢 Will be a plus
- Basic experience with BI and SQL.
Условия работы
🟢 What can we offer
- Competitive payment;
- Remote Work;
- Managing a multicultural team in different countries of the world;
- You will grow professionally - within the company: Educational Center and Performance Reviews;
- You choose - remote or hybrid;
Бонусы
- You will learn a new language - we cover 50%;
- Bonus according to KPI quarterly, semi-annually and annually.
Дополнительные инструкции
CV and Cover letter can be sent to tg @natalie_zelman or natalia.zelman@jedai.tech
Looking forward to meeting you!