Business Analyst (Oreo)

Deutsche Telekom operates the automation of activities, processes, and services on a large scale.
A key task here is the modeling of the processes so that the steps and variants to be automated are clear and the processes can be orchestrated later.

We are looking for a team of up to seven colleagues to elaborate the processes remotely with the departments and map them using BPMN in the modeling tool (Camunda Modeler).

Responsibilities:

• Creating, analyzing, and optimizing processes based on Camunda BPM together with operational units
• Moderation of workshops for process analysis, moderation of status meetings with various stakeholders (departments, process specialists, developers)
• Identification and correction of impediments and escalations during process implementation

Requirements:

• Strong customer communication and cooperation skills
• German language on the fluent level (C1)
• Experience in creating, analyzing, and optimizing processes together with operational units (ideally in the customer service environment)
• Strong moderation skills

Nice to have:
• Experience with process management systems (ideally Camunda Modeler, Cockpit, etc.)
• Experience with scripting languages (JavaScript, Groovy)
• IT project management skills