English Customer Support

Responsibilities:

• Customer Support via e-mail, telephone & chat in a proactive and friendly tone
• Monitor transactions based on our AML compliance policy
• Remote processing payment transactions via the administration (CRM) panel
• Troubleshoot and report technical issues to the IT department

Requirements:

• Excellent English in both written and verbal communication
• Confident PC user
• Secure and reliant WiFi/Cable connection
• Attention to detail and accuracy
• Possess quick-thinking skills, creative problem solving and the ability to multitask
• Emotional resilience. You are cool as a cucumber
• Ability to work independently with minimal supervision, while being part of a growing dynamic team
• Passionate about blockchain and its future
• Experience working in customer service is a plus

Terms:

• Minimal of 45 work hours a week
• Can work comfortably from home
• Candidates from all over the world are welcome
• The schedule can be optimized to your convenience
• Must install telegram
• In the cover letter please include your appropriate timeframe, your experience working with people and additional language that you are familiar with. Participants sending cover letters written in any other language other than English will be ignored.
• The interview will be in English!