Information Systems Support Engineer

ITS department, KPMG Russia & CIS

Responsibilities:

• To be a member of 2-nd line support team, providing support and technical administration of web-based systems including Atlassian Jira, ABBYY FlexiCapture and many others.
• Participate at planning and implementing changes and new releases of those systems.
• Responsible for stable operations of those applications.
• Close communications with Business Owners and key users of those systems.
• Coordinate 3-rd line (external) support of those systems.
• Applications performance monitoring and optimization.
• Make updates to system documents;
• Conduct end-user trainings;
• Bug reporting and troubleshooting.

Desired Skills and Experience

Mandatory:

• 2+ years of experience in such IT areas as Application Support, Information Systems Implementation/Development or Business Analysis;
• Strong analytical and troubleshooting skills;
• Track record of building strong relationships with business users;
• Demonstrated passion for learning new technologies;
• Good communication and presentation skills;
• Intermediate level of English;
• Higher education (preferably technical);
• Advanced user of Microsoft Windows and Microsoft Office.

Optional:

• Experience of providing Web Applications Support;
• Experience with implementing or supporting Document Management System and/or CRM systems;
• Knowledge of sales and marketing processes at a large B2B company;
• Knowledge of contract management processes at a large B2B company;
• Understanding of application architecture, implementation approach and system development life cycle;
• Experience of working in a virtual teams;
• Knowledge of Windows Server, DNS and Active Directory.

We offer

• Great professional IT team and friendly environment;
• Laptop with SSD and additional monitor;
• Ability to work from home 1-2 days per week;
• Operation and support of various information systems to be used by up to 5000 users in 24 offices located at 8 countries;
• Comprehensive remuneration package;
• Excellent opportunities for career and professional growth;
• A wide range of training and development programs.