Support engineer (SL3)


от 1800 $

Местоположение и тип занятости

Санкт-ПетербургПолный рабочий деньМожно удаленно


Разработка IT-проектов в финансовой сфере

Описание вакансии

Условия работы

Qoden is a financial technology company focused on the development of cryptocurrency exchange software. We provide enterprise-grade blockchain solutions enabling institutional customers to digitize assets, launch markets, and reduce crypto exchange operational costs. Now we are looking for a Support Engineer (SL3).


  • Provides Level 3 support for technical infrastructure components (databases, middleware and user interfaces).
  • Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (hotfixes, patches).
  • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production.
  • Remediate incidents/outages pertaining to the platform.
  • Estimate time required to implement remediation actions.
  • Ensures appropriate vendor interaction in a multi-vendor environment.
  • Conducts incident and problem management activities.
  • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.


  • Knowledge of programming languages such as: .NET core, Javascript, JS framework, SQL, PLSQL.
  • Experience with the following technologies: database (PostgreSQL), OS (linux), AWS, Terraform, Docker, Git.
  • Proficient communication and English language skills (written/verbal) - B2+.
  • Good analytical problem solving and troubleshooting capabilities.
  • Capabilities to work with virtual teams and matrix organizations.


  • Experience with exchanges and working knowledge of crypto assets.
  • Ability to work effectively with senior IT and Business stakeholders.

We offer:

  • 2 months probationary period.
  • Working schedule: from Monday to Friday from 12:00 to 20:00 by Moscow time.
  • You can work remotely or in our office in Saint-Petersburg (close to “Vasileostrovskaya” and “Sportivnaya-2” subway stations).
  • Young and friendly team.
  • Coffee, tea, sweets every day; pizza every Friday; corporate events on special occasions.