Customer Success Manager
Affise (Performance Marketing Software) is a technological product company. We develop highload SaaS-services in the Ad Tech domain to help our customers to run their online advertising campaigns in a more effective way.
We are looking for a Customer Success Manager who will be responsible for establishing and maintaining good long-term relationships with our customers. You will be a contact for incoming service and troubleshooting requests, providing our clients with a comprehensive support and ensuring they are satisfied with our services. As a good Customer Success Manager, you should be an excellent communicator, act as an expert and customers' trusted advisor enabling realize the advantages of Affise software to achieve their business objectives.
Affise and You are the perfect match if:
you have sufficient background in customer service;
you are able to listen to customers and convince without pressure. Result-driven and professional. Open-minded and easy-going;
you have excellent verbal and written English (Upper-Intermediate+) and Russian (close to advance); Additional languages are plus!
you are an enthusiastic self-driven achiever, ensuring the job is done.
Your responsibilities will include:
- Strengthen the relationship with the customers with available technological and marketing methods;
- Act as the main contact person for complaints and dealing with clients` requests;
- Successfully sell our technology advantages over competing solutions;
- Collect insights and feedback about platform usage;
- Notification new clients about new feature releases, upselling new features;
- Negotiate contractual terms with clients;
- Keeping customer data updated into CRM system;
- Schedule regular meetings with customers to ensure they are satisfied;
- Close communication with onboarding and support departments;
- Meeting KPI goals.
Would be a plus:
- If such words as CPA/CPI, Traffic, Affiliates, Offers are familiar for you;
- Previous experience in affiliate marketing on any position;
- Basic understanding of the SAAS business model, knowing metrics MRR, ARR, churn etc.
What Affise can offer to you:
The opportunity to become a full-fledged part of the team of a successful high-tech product with ambitious growth plans;
New beautiful and bright office in the heart of Minsk and Vilnius;
Participation in specialized profile events and training at the company's expense;
Flexible young competent management;
Strong and professional marketing team;
Great software and hardware for work - everything you want!
All depends on a certain candidate and conditions may vary! Try to negotiate with us :) And this will be the round one in our interview!
You don't have relevant experience, but you do have friends with? Send them link so we could make the perfect match #joinaffisesquad