Консультант по внедрению CAE

Responsibilities:

• Proactively help customers quickly become productive with the Capital
• Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
• Assist account teams with struggling customers
• Interface with customers and 2nd line support and provide feedback in both directions
• Provide 1st line support for all tools in the Capital and VeSys Tool Suite
• Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
• Evaluation of customer specific enhancements in beta-state of the software
• Deliver Training for Capital, Capital Harness Classic and VeSys
• Regularly participate in meetings and conference calls with customers
• Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems
• Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
• Actively participate in marketing and sales activities such as, workshops, seminars, etc.
• Provide customer advocacy and product supportability to influence product direction and quality
• Covering support for North America and offering worldwide assistance

Job Qualifications:

• Broad knowledge in the electrical system & wire harness domain
• Detailed understanding of the whole process of design, manufacture and service of harnesses
• Experience with Mentor Graphics Capital tools or other electrical system design tools/flows
• Knowledge of MCAD systems (e.g. NX, ProE, CATIA)
• System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus
• Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
• Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
• Manage multiple tasks and customer issues concurrently
• Strong technical communication skills and presentation skills
• Strong project management and communication (written and verbal) skills
• Ability and willingness to travel
• BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired

- Оформление согласно ТК РФ

-31 календарный день отпуска

- Оплата обедов

- ДМС для сотрудника и членов семьи

- Страхование жизни

- Оплата фитнеса

- Оплата транспорта

- Гибкий график работы