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Профессиональные навыки
Опыт работы
IT intergation
Санкт-Петербург
Санкт-Петербург
Август 2018 — По настоящее время (1 год и 5 месяцев)
Lighthouse, an Aman Group Subsidiary, provides users with consistent and accurate answers to questions and queries in less than one second. This capability combined with excellent knowledge visualization and our lightning-fast implementation, ensures the benefits of improved customer experience, reduced interaction times and increased first interaction resolution are quickly achieved. The powerful search engine & unique methodology dramatically improves customer experience across all service and sales channels (including self-service interactions with chat-bots and widgets). Lighthouse provides customers and service representatives access to information with unmatched accuracy and speed (less than 1 second) resulting in best customer engagement and unparalleled customer service by reducing the dependency on the experience of the specific agent since are all getting the same answer from the Lighthouse platform. KMS lighthouse has made a continued focus on development activities to ensure that our products are cutting edge, innovative and evolving, building on the feedback and suggestions received from our customers and partners together with our dedicated product and research team
Август 2014 — По настоящее время (5 лет и 5 месяцев)
Высшее образование
The Academic College of Tel Aviv Jaffa
Тель-Авив
Август 2018—По настоящее время (1 год и 4 месяца)