Опыт работы
Датская аутсорсинговая IT-компания
Recruitment Consultant
Май 2012 — По настоящее время (8 лет и 6 месяцев)
TOA Technologies
Харьков
HelpDesk Engineer
Июнь 2009 — Май 2012 (3 года)
Обязанности: - Regular shift activities (Daily activities in Time) - Receiving and registering incoming requests, whether internal or external (via phone, email, messenger) - Monitoring current status of registered requests/issues - Permanently informing the initiator about issue status - Issues escalation/resolving according to the existing procedures - Performing of personal investigation (using all available facilities and resources within the limits of Help Desk assess) of any issue/problem before escalation and in case of potential solver unavailability - Providing comprehensive information (besides shift report) to the sequencing Help Desk engineer - Monitoring of TOA service workability & performance via monitoring tools (Nagios, Mantis, Castomercare Portal and others) - Regular check of all needed types communicational tools workability
IT Recruiter
Август 2007 — Февраль 2009 (1 год и 7 месяцев)
Обязанности: - Sourcing (searching candidates for different IT positions in USA through the Internet within different searching sites – Monster, CareerBuilder, Dice, ComputerJobs, HotGigs); - Screening candidates (making contact with the candidate through the phone to gauge the candidate’s interest in the job, to qualify the candidate to be a fit for the job according to what the client needs, to identify the communication skills of the candida - Submitting candidates to the end-client (formatting candidate’s resume in Word format according to the client’s request) - Reporting to the manager - Executing additional personal tasks
English speaking family
Харьков
Interpreter
Август 2006 — Август 2007 (1 год и 1 месяц)
Обязанности: - Interpreting from Russian to English and from English to Russian in different spheres of life (face to face and over the phone); - Translating different documents, biblical literature - Babysitting and teaching children different subjects in English
Высшее образование
Харьковский национальный педагогический университет имени Г. С. Сковороды
Харьков
Факультет: Институт языков мира
Январь 2002—Январь 2007 (5 лет)