Support Manager (Customer Service Manager)

Syncube is a small tech company focused on building e-commerce solutions. Our apps enhance store functionality, streamline operations, and boost sales.

Responsibilities:

• Handling incoming user requests for Shopify apps via email.
• Assisting customers with technical and functional issues.
• Communicating with developers to escalate complex inquiries.
• Maintaining a knowledge base (FAQ, guides).
• Collecting and analyzing user feedback.

Requirements:

• At least 1 year of customer support experience.
• English proficiency at C1 level—strong written and verbal communication.
• Understanding of online stores and e-commerce principles is a plus.
• Ability to communicate clearly and maintain a friendly tone with customers.
• Self-organization and responsibility.

• Remote work with a flexible schedule (part-time, possible combination with other jobs).
  
• We receive approximately 280 email requests per month that need to be processed.
• Fixed payment
• Opportunity for growth and expanded responsibilities.
• Priority given to candidates who specify salary expectations in their resume or cover letter.