Customer Service Coordinator (Practicum USA)

Please, check the info regarding our test assignment below. We can proceed further only with the candidates who sent us their tasks via email.

Practicum by Yandex is an online educational platform. We help people who want to change their lives to jumpstart new careers in tech. Our team includes dozens of specialists from various fields, all working together to produce quality educational content. Practicum courses incorporate professional knowledge that you won't find in any textbook, and finally bridges the gap between short-term MOOCs and full-time bootcamps.

We offer intensive online courses in data analytics, data science and web development. We believe that with dedication, perseverance, and support, anyone can master the skills required to enter these fields, and we're here to make it happen.

What we're looking for?

The purpose of the position is to help the support team lead manage the team and work processes, help reduce their workload, perform routine tasks and document flow.

Responsibilities:

- Analyze feedback (collect data & post stats);

- Manage document workflow (work in spreadsheets and docs, keep them tidy, improve them);

- Manage staff schedule & leaves (keeping the calendar up to date);

- Control & maintain invoice payments, promo campaigns;

- Develop Notion knowledge base (collect knowledge about new features in our wiki and keep it up to date);

- Build external communications (сollaborate with other teams regarding the tasks set, interact with stakeholders, communicate with our external services regarding bugs and improvements);

- Build internal processes (inform team, moderate team channels, manage team tasks, organize team events & meetings);

- Create & implement ideas to develop the support team.

We expect that the coordinator:

- Has perfect communication and interpersonal skills to interact inside our little team and the big Practicum team;

- Quickly adapts and acts in conditions of partial uncertainty;

- Perfectly orients in large amounts of information and can independently get to the bottom of the matter;

- Can organize themselves, everyone and everything around;

- Always looks for ways to improve everything around them, is proactive;

- Knows how to set tasks and control their implementation;

- Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well;

- Has an analytical mindset & systemic thinking;

- Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life;

- Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.

Hard Skills:

- Work experience in IT from 1 year;

- Experience in building processes from scratch;

- [critical] Advanced English (written and spoken);

- [critical] Advanced level of Excel;

- Billing & invoicing systems;

- HelpDesk;

- Slack, Notion, Miro, Zoom;

- Data Management Tools;

- Copywriting.

Soft Skills:

- Communication and interpersonal skills. The ability to speak in detail, convincingly, and ask questions clearly. Ability to work independently and in a team, to contact stakeholders.

- Adaptability. The ability to adapt and act in conditions of partial uncertainty.

- Self-organization. The ability to manage time and resources.

- Optimization skills. Expertise and improvement of working processes. The ability to create and upgrade systems, and solve problems.

- Research skills. The ability to search for and create resources, information, and exit routes.

- Management skills. Skills of goal setting and development management (project, own career, etc.). The ability to distribute tasks and synchronize with other team members even with large differences in the styles and content of work.

- Analytical mindset & systemic thinking. The ability to collect and organize data, analyze and identify patterns, and collect basic statistics.

- Presentation skills. The ability to share information about new features in detail with the team so that this information is clear to everyone and doesn't bypass anyone.

- [team fit] Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.

- Remote, full-time work;

- Cross-cultural work experience;

- Comfortable working environment and a friendly team;

- The opportunity to help hundreds of people accomplish their learning goals;

- The opportunity to grow professionally and take on new career endeavors;

- The opportunity to be a part of a young international professional team.

In order to be objective and to make sure that the scope of your knowledge and skills corresponds to the requirements of this job, we invite you to take a test.

You can find the task following the link (just copy and paste a link into a browser address bar):

https://praktikum.notion.site/Customer-Service-Coordinator-Test-a499eb5214ca425ab37f7570ca1cd085

Please, send us the link to your assignment to tanyakhlamova@yandex-team.com

Good luck with the test task!