Fraud monitoring Specialist / FinOps

The B2C mobile platform, Tango Live, allows millions of talented people around the world to engage with their fans and monetize their talents. At Tango, we work hard to achieve our goal to become the #1 app for livestream content. If you are an overachiever and eager to succeed, help us continue to grow and redefine the exciting Live Streaming space.

We have successfully built a team of top talented professionals, and are currently hiring Fraud monitoring Specialist to join our growing and fast-paced company in Cyprus office. 

Please note: the position is open for for those who are already in Cyprus.

Responsibilities

•  Develop and maintain fraud monitoring system for a very large international user base
• Process and evaluate incoming and outgoing payments
• Increase the efficiency of service to top customers and in general
• Grow customer satisfaction
• Coordinate issue resolution with the product, marketing & technical teams
• Generate development ideas based on feedback

Requirements

• At least 1 year hands on experience with chargeback, fraud and dispute resolution handling
• At least 1 year experience in consumer focused Support / Risk Department / Finance
• Understanding of fraud-monitoring systems and principles of their work
• Fluent English (level: upper-intermediate and above)
• Analytical skills, ability to prioritize and handle multiple tasks in a fast-paced results-oriented environment
• High proficiency in a computer field
• Desire to help users and solve their issues
• Knowledge of Microsoft Excel, Ford, Power Point advanced level
  
• Knowledge of SQL will be an advantage

We offer

• Medical insurance
• Free lunches
• Comfortable office space with kitchen, cookies, snacks
• A real chance to grow as a professional