Head of Support (System Engineer)

ITOS

Responsibilities:

• Manage a team of 20+ IT professionals;
• Maintain and support internal general IT activities, processes and operations (Helpdesk, Budgeting, Monitoring, Backups etc.);
• Plan and control internal IT projects and tasks within deadlines (Azure, M365, IT Infrastructure etc.);
• Implement industry best practices;
• Optimize existing workflows and processes;
• Optimize and control IT costs;

Requirements:

• Minimum 5 years of experience in IT Management for teams of 10+ employees;
• Perfect understanding of ITSM activities and workflows;
• Experienced in creation, tuning up and control for wide specter of processes and cross-teams operations, including Helpdesk and Budgeting;
• Technical background in a role of system administrator in MS Windows based environment;
• Technical background in Virtualization, Cloud services, administration of M365;
• General knowledge of Mid-size offices IT operations, including networking and rack-mounting server equipment;
• Fluent English.

Will be considered as advantage:

• Certification in areas ITIL, ITSM, MOF;
• Certification in areas Azure Cloud, AWS Cloud;
• Background in mid-size FinTech companies;
• Fluent Russian;

We offer:

• A dynamically developing company that has been on the market for over 20 years!
• A cool team of specialists who love their job;
• Registration according to the Labor Code of the Russian Federation;
• Quarterly and semi-annual bonuses;
• Employee consulting and assistance program (various and comprehensive employee support: psychological, legal, financial, coaching, etc.);
• 29 days of vacation;
• 16 days of fully paid sick leave (1-2 days is possible without a certificate from a medical institution);
• Relocation to Moscow or Cyprus is possible.