Technical Support Specialist

IPONWEB is one of the world leaders in the development of technological solutions in the field of online advertising. Unique IPONWEB technologies are at the heart of more than 50 major software platforms around the world. More than 20 years of technology leadership, deep market knowledge, and strong R&D associated with IPONWEB led to them becoming wealthy AdTech players.

Key Responsibilities:

• Provide consultations concerning clients tech and trading activity;
• Monitor major health metrics of managed clients, assist in troubleshooting;
• Monitor budget, ad violation and discrepancy alerts to make sure that the client is aware about the issue;
• Participate in external calls with the clients on request;
• Escalate client issues/desired features/feedback to Product Team;
• Communicate with internal teams (development, UI, marketing, financial department etc.) to provide optimal service to the client.

Role Requirements:

• Knowledge of and experience with the AdTech products, platforms and UIs;
• Good English: for free on-line communication;
• High education degree or students of the last courses of the University, who are ready to work full-time (from 12-00 up to 20-00 schedule, 5 days per week);
• Good communication and management skills;
• Ability to learn a lot and readiness for learning hard;
• Attention to details, ability to check yourself and predict possible mistakes and consequences;
• Knowledge of SQL;
• Good knowledge and deep experience in appropriate technologies, databases, libs, frameworks;
• Knowledge of programming languages is a plus;
• Knowledge of Digital Marketing is a plus.

We offer:

• Career opportunities within a genuinely High Tech international company - one of the leaders in the Programmatic Marketing industry.
• Open and approachable management team with strong engineering DNA (80% of the Moscow office engineers, managers, and executives have a technical background).
• Internal pathways for career development and professional growth, supported by a Performance Management System.
• Internal and external learning courses for the development of both professional and soft skills.
• Foreign Languages Corporate Program.
• Relocation option for you and your family from any region of Russia to the Moscow office.
• Total flexibility outside our core working hours 12:00-18:00.
• Optional partial or full remote work.
• Corporate Health Insurance Program or Voluntary Insurance Program (VMI) includes dentistry, telemedicine, and employee assistance programs. 
• Voluntary health insurance for close relatives (in a co-financing scheme). 
• Accident insurance (dangerous sport covering) and Cancer insurance.
• Mental health support program.
• Referral Bonus Program.
• Recognition of employee milestones.

IPONWEB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, race, religion, national origin, age, sexual orientation, disability, or genetics. IPONWEB complies with local laws governing nondiscrimination in employment in every location in which the company has facilities.