Описание вакансии
About the role
Required skills and experience
- 3+ years in Customer Support/Technical Support (client-facing roles), experience with SaaS companies and startups is a plus
- Fluent Engllish is a must
- Proven leadership abilities, or prior senior experience from a previous role
- Organizational skills with the ability to prioritize workload, multi-task, high accountability, and excellent attention to detail with the capability to thrive in a fast-paced environment
- Forward-thinking approach with the ability to problem-solving complex issues, and build new processes to drive shared goals across internal and external teams
Your activities will include:
- Provide first-level proactive support for Peerboard’s english-speaking customer base
- Participate in the communication with customers via email, chat, and zoom, investigating and resolving customers problems
- Collaborate with Development team as needed
- Follow up with customers to gauge their satisfaction with problem resolution identifying problem areas and implementing corrective actions
- Maintain best-in-class customer support KPIs on first response time, customer satisfaction, and customer effort
- Help in building scalable standards and procedures within the Customer Support teams; manage and improve those standards
What we bring to the table:
- Remote and flexible work schedule
- An open road to drive a lot of impact
- Friendly and professional team
- A chance to build the next great communication product