Engineering and Operations Lead

At Helastel, we’re passionate about creating solutions that optimise the use of information to drive business performance.

The role

Helastel has ambitious growth plans, in order to achieve our goals we are building a strong management team to support the organisation. The Engineering and Operations Lead will be part of the senior management team and will be a key link between the technical, finance, operations and commercial teams.  

Job purpose

• Manage performance against and report on P&L of nearshore operations
• Maximisation of department efficiency and output
• Assurance of clear, realistic technical deliverables to expected quality standards
• Build and maintain a strong Nearshore Engineering & Operations team.
  

Key responsibilities

• Collaborate with the UK Head of Engineering/Delivery in order to achieve the wider organisation goals and assisting Head of Engineering and Operations in day-to-day tasks
• Develop  the engineering and operations team and enhance their capabilities to meet needs of the business
• Maximise performance against agreed KPIs including billable targets for each technical discipline, by managing costs and delivering the forecasted levels of recognised revenue 
• Ensure delivery risks and conflicting priorities are suitably communicated and controlled in collaboration with the senior management team
• Implement new systems within the team to ensure that efficiency and effectiveness are maximised for the team and the wider business
• Line manage engineering and operations staff in the nearshore team
• Ensure delivery of all nearshore projects on time and on budget, and get involved in project management capacity where necessary

Behaviours and qualities

• Strong understanding of what is technically feasible / realistic to deliver
• Strong acumen for financial project control and project management
• Solution focused, able to effectively query and influence decisions to drive the best outcomes for the business
• Excellent literacy skills, with high attention to detail and an extensive vocabulary  
• Exceptionally effective motivator and communicator, able to give clear and concise directions which are easy to comprehend
• Creative and strategic thinker, with the ability to inspire, mentor and motivate others
• Assertive, collaborative and tactful
• Deadline-driven with excellent time management skills

Experience/qualifications

Essential 

• Near fluent level of English and Russian
• Extensive experience managing technical staff through cross-functional projects in a similar organisation
• Experience of leading delivery of software projects to budget and timescales
• Experience delivering to and meeting commercial goals
• Running a mature software development lifecycle
• A proven track-record of consistent project delivery of complex, interactive consumer sites/software
• Demonstrable knowledge and understanding of leading technologies and industry best practices

Desirable

• Technical background in software industry (engineering, project management or similar)