Technical Support Engineer

MSP360 provides Cloud solutions for data management, monitoring and security for a US Market. We use our 11 years of experience in Backup Sphere and advanced technologies to help MSPs and end customers to make sure their data is safe and secure.

We have a strong desire to continue to grow, develop a positive culture, learn new things, and have a lot of fun along the way.

Who we are looking for:

We are looking for a Technical Support Engineer who will be able to provide support and troubleshooting for customers via phone, email and remote connection.

Duties and responsibilities:

- Handling new cases according to SLA;

- Providing initial technical and customer support;

- Troubleshooting application and environmental issues that occur during usage of our products;

- Escalating complex cases to higher support tiers;

- Documenting all customer interactions in our CRM and answering phone calls from customers;

- Improving customer satisfaction rate; 

Requirements:

- Fluent written and spoken english;

- Ability to learn, understand and explain technical information;

- Time management skills;

- Experience with at least some of the following areas:

• Cloud Services (AWS, Azure, GCP) 
• Virtualization (VMware, Hyper-V) 
• Windows Server OS (2008 R2 and higher) 
• *nix
• DB (MSSQL, SQLite, MySQL, Lucene)
• Networking (TCP/IP, DNS, DHCP) 

Would be a plus knowledge of some of the following areas:

- Microsoft Enterprise infrastructure (Exchange, AD, Office 365);

- Scripting tools (Powershell, Bash);

- G-Suite; 

- Familiarity with backup solutions. 

- Opportunities for professional growth and promotion;

- Work for a growing international company;

- Flexible working hours;

- Compensation depending on skills and experience;

- Fitness Membership and Health benefits;

- Cool company events