Technical Support Engineer


от 60 000 до 90 000 ₽

Местоположение и тип занятости

Санкт-ПетербургПолный рабочий деньМожно удаленно


Manage your business, not your backups

Описание вакансии

Условия работы

MSP360 provides Cloud solutions for data management, monitoring and security for a US Market. We use our 11 years of experience in Backup Sphere and advanced technologies to help MSPs and end customers to make sure their data is safe and secure.

We have a strong desire to continue to grow, develop a positive culture, learn new things, and have a lot of fun along the way.

Who we are looking for:

We are looking for a Technical Support Engineer who will be able to provide support and troubleshooting for customers via phone, email and remote connection.

Duties and responsibilities:

- Handling new cases according to SLA;

- Providing initial technical and customer support;

- Troubleshooting application and environmental issues that occur during usage of our products;

- Escalating complex cases to higher support tiers;

- Documenting all customer interactions in our CRM and answering phone calls from customers;

- Improving customer satisfaction rate; 


- Fluent written and spoken english;

- Ability to learn, understand and explain technical information;

- Time management skills;

- Experience with at least some of the following areas:

    • Cloud Services (AWS, Azure, GCP) 
    • Virtualization (VMware, Hyper-V) 
    • Windows Server OS (2008 R2 and higher) 
    • *nix
    • DB (MSSQL, SQLite, MySQL, Lucene)
    • Networking (TCP/IP, DNS, DHCP) 

    Would be a plus knowledge of some of the following areas:

    - Microsoft Enterprise infrastructure (Exchange, AD, Office 365);

    - Scripting tools (Powershell, Bash);

    - G-Suite; 

    - Familiarity with backup solutions. 


      - Opportunities for professional growth and promotion;

      - Work for a growing international company;

      - Flexible working hours;

      - Compensation depending on skills and experience;

      - Fitness Membership and Health benefits;

      - Cool company events