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Customer Experience Specialist

Зарплата

От 40 000 ₽

Местоположение и тип занятости

Москва · Неполный рабочий день · Можно удаленно

Компания

A peer-to-peer marketplace connecting travelers looking to subsidize their trips with shoppers from abroad

Описание вакансии

As a Customer Experience Specialist, you will be the face of the Grabr brand. You will ensure that each and every customer is assisted. You will constantly share feedback to multiple teams within Grabr to improve our service model.

Responsibilities:

- Articulate the mission of Grabr and educate customers about the brand and product.

- Assist customers in a warm, friendly, enthusiastic, and timely manner.

- All customer communication will be conducted via email.

- Excel in an extremely fast-paced environment; multi-tasking between customers.

- Answer general Russian-language support tickets

Qualifications:

- 1-2 years of customer-facing support experience.

- Excellent verbal and written communication skills in English & Russian.

- Strong computer skills.

- High level of organization, multitasking skills and the ability to work under pressure with deadlines.

- Ability to take independent action and make sound decisions.

- High level of energy, positive attitude and the ability to work cross-functionally with teams.

Дополнительные инструкции

How to Apply: Please email covering letter and CV to careers@grabr.io

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