Опыт работы
Turkish Airlines
Краснодар
Sales and Traffic Agent
Декабрь 2014 — По настоящее время (5 лет и 10 месяцев)
- Procure safe and on-time turnaround of aircraft acting as main coordinating person between airport and airline departments. - Oversight of operational processes as check-in, boarding, ticketing, cargo operations in order to comply with corporate requirements. - Load control and weight balance procedures, load instructions and loadsheet issue. Both manual and DCS-versions. - Conduct analysis on operational processes (“ground time success” metrics), procedures and policies for operational efficiency and performance. - Compute fares on passengers’ / agencies’ requests, reservations, ticket issue and exchanges via corporate GDS. - Preparation and implementation of marketing events as presentations, fam-trips, advertisement activities; market analysis for sales planning; B2B interactions. - Trace lost, delayed or misdirected baggage for customers. Key achievements: - Launch of new destination including full organizational processes as SGHA, rental, opening ceremony for 100+ VIP visitors, setting up ground operations (dcs installation and trainings for handling staff; promotional presentation for 200+ touristic agencies etc) - Discount agreement with handling company saved $84000+ throughout the year for the corporation. - 1st place winning award for valuable idea on Corporate Innovation and Projects Directorate.
Высшее образование
Уфимская государственная академия экономики и сервиса; УГИС
Уфа
Факультет: Экономики сервиса и коммуникаций
Июль 2006—Июль 2011 (5 лет)
Социально-культурный сервис и туризм