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Обо мне

Certified Scrum Product Owner with a demonstrated history of working in the gambling & casinos industry. Skilled in negotiation, business planning, sales and product management.

Hard working and always open to learn new things from professionals.

Ability to work in stressful situations and under the pressure.

Work experience in customer support gave a great opportunity to understand clients, their needs and what kind of satisfaction do they expect. 

Опыт работы
Разработка ПО
Product Owner
Ноябрь 2016 — По настоящее время (3 года и 9 месяцев)
  • Creating and communicating the vision, strategy and roadmap
  • Generating a high-level release plan
  • Forming the product backlog containing all of the work to be performed
  • Collaborating with the team to develop and deliver the work
  • Working with customers to review releases and adjust development
  • accordingly
  • Actively supporting the business with progress updates and metrics
HackTech LLC
Project Manager
Февраль 2016 — Ноябрь 2016 (10 месяцев)
  • Planning and defining the scope, activity planning and sequencing
  • Developing schedules, time estimating, monitoring and reporting progress
  • Creating task lists for developers to work on, following up with their completion, testing and checking tasks
  • Communicating with clients, trying to bring up new ideas
PicsArt — мировой лидер и новое слово в сфере мобильных фоторедакторов, объединяющий творческих людей по всему миру.
Project Manager
Октябрь 2015 — Февраль 2016 (5 месяцев)
  • Responding to user concerns via email, through Google Play as well as other points of user interaction
  • Establishing relations and communicating with leading artists in the network
  • Identifying and reporting on community trends to internal teams
  • Managing contest-related user satisfaction matters, alerting and cooperating with the appropriate teams on community and app related issues
  • Working extensively with QA team, helping to implement community guidelines and policies
De Visu
Executive Assistant
Июнь 2015 — Октябрь 2015 (5 месяцев)
  • Reading, sorting, and responding to correspondence
  • Planning and scheduling meetings, travel, conferences, and phone calls
  • Representing executives at meetings when unavailable
  • Supervising lower-level clerical staff and delegating tasks appropriately
Крупнейшая телекоммуникационная и ведущая ИТ-компания
Call Center Agent
Июнь 2014 — Июнь 2015 (1 год и 1 месяц)
  • Obtaining client information by answering telephone calls: interviewing clients; verifying information
  • Establishing policies by entering client information; confirming pricing
  • Informing clients by explaining procedures; answering questions; providing information
  • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
  • Updating job knowledge by studying new product descriptions; participating in educational opportunities
Крупнейший российский провайдер цифровых услуг и сервисов
Retail Sales Specialist
Июнь 2013 — Июнь 2014 (1 год и 1 месяц)
  • Analyze customers’ needs and provide information and necessary consultation for customers
  • Proceed with registration of new-signed contracts in the system
  • Proceed with customer claims
  • Prepare sales and stock daily report
Высшее образование
Ереванский государственный университет
Факультет: Романо-германской филологии
Сентябрь 2009—Июнь 2013 (3 года и 9 месяцев)