Профессиональные навыки
Опыт работы
Услуги для хостинга
Новосибирск
Senior Technical Support Engineer
Май 2018 — По настоящее время (2 года и 6 месяцев)

Support and troubleshooting of a digital valuables distribution system.

Solving incidents in domain registration system of one of the biggest registrars in Europe/Benelux.

Working in a team adherent to Scrum methodology on improving the means of delivery of domains, SSL certificates, Plesk/Virtuozzo licenses to end users.

Developing and improving internal support team tools and adjusting business processes according to industry standards (KCS).

Managing both development and maintenance of Openprovider's WHMCS extension module.

Conveying experience and mentoring first line support engineers.
Bridging communications between support, R&D and project managers.

Apartville
Новосибирск
Systems Integrator (project work)
Сентябрь 2017 — Май 2018 (9 месяцев)

Took part in systems integration of a new apartment hotel complex. Provided technical expertise in planning and execution of hotel's PMS. Operated commercial network gear and bare metal servers.

Разработка и поддержка гипермасштабируемой цифровой платформы для дистрибьюции облачных сервисов
Software Engineer in APS support
Октябрь 2016 — Апрель 2017 (7 месяцев)

Provided support for APS developers, ISVs and system integrators. One part of the job was dedicated to localising issues in package source code and validating its architecture and resource model. The other was a multistage procedure of package certification against specific catalogue criteria. Other responsibilities included contribution to APS ecosystem development and inner infrastructure facilities.

ПО для веб-управления, запуска и развития приложений и веб-сайтов в рамках хостингового бизнеса
Technical Support Engineer
Июнь 2015 — Август 2016 (1 год и 3 месяца)

Troubleshooted server issues within the scope of a hosting control panel. Assisted customers in configuring and operating web hosting servers. Acquired a level of expertise in server virtualisation (Virtuozzo).

Bautechnik, LLC
Новосибирск
IT Technical Advisor
Июнь 2013 — Июнь 2015 (2 года и 1 месяц)

Participated in company’s website construction. Defined its Terms of reference. Was responsible for content management and administration of both main and satellite websites.

Высшее образование
Новосибирский государственный технический университет
Новосибирск
Факультет: Автоматики и вычислительной техники; АВТФ
Сентябрь 2010—Июль 2014 (3 года и 10 месяцев)

B.T., “Computer science”

Факультет: Автоматики и вычислительной техники; АВТФ
Сентябрь 2010—Август 2014 (3 года и 11 месяцев)

B.T., “Computer Science”