A detail-oriented engineer with both knowledge and experience in software support and server administration. Strongly believe that the best assistance is eliminating the need for assistance.
I consider myself to be quite an articulate person; capable of explaining complex software issues in easy-to-understand terms.
Support and troubleshooting of a digital valuables distribution system.
Solving incidents in domain registration system of one of the biggest registrars in Europe/Benelux.
Working in a team adherent to Scrum methodology on improving the means of delivery of domains, SSL certificates, Plesk/Virtuozzo licenses to end users.
Developing and improving internal support team tools and adjusting business processes according to industry standards (KCS).
Managing both development and maintenance of Openprovider's WHMCS extension module.
Conveying experience and mentoring first line support engineers.
Bridging communications between support, R&D and project managers.
Took part in systems integration of a new apartment hotel complex. Provided technical expertise in planning and execution of hotel's PMS. Operated commercial network gear and bare metal servers.
Provided support for APS developers, ISVs and system integrators. One part of the job was dedicated to localising issues in package source code and validating its architecture and resource model. The other was a multistage procedure of package certification against specific catalogue criteria. Other responsibilities included contribution to APS ecosystem development and inner infrastructure facilities.
Troubleshooted server issues within the scope of a hosting control panel. Assisted customers in configuring and operating web hosting servers. Acquired a level of expertise in server virtualisation (Virtuozzo).
Participated in company’s website construction. Defined its Terms of reference. Was responsible for content management and administration of both main and satellite websites.
B.T., “Computer science”
B.T., “Computer Science”