Worked a 3+ years in international IT company, walked my way from Junior Support agent (at the beginning) to Head of Customer Care and Moderation teams.
Currently working on a positions: QA engineer and Customer Care manager for mobile dating applications with MAU 400 000 and ensuring that all errors are identified and corrected before release to clients. Having excellent problem solving and analytical skills.
Besides my standard responsibilities, i've recruited/interviewed/hired/trained a 10 new members (Russian/English speaking) for both teams: moderators and customer support departments.
I've created a detailed FAQ's for inner team usage and General FAQ's for customers access. Worked on a tech documents for product team/QA team/customer care.
Currently is looking for a suitable tech support specialist position in ambitious company.