Опыт работы
Ведущий международный бренд на рынке финансовых услуг
Аналитик бизнес-процессов
Февраль 2014 — По настоящее время (6 лет и 7 месяцев)
1) Improvement of the system and service for users (analytics, monitoring) 2) Communication with stakeholders, business owners and users of the system (collection of requirements and feedback) 3) Management of product backlog in JIRA (creating and prioritizing tasks for IT. Interaction with the IT team). 4) Definition of product vision (Creating a roadmap of product development) 5) Searching for and choosing new technologies and systems 6) Searching new solutions for processes of company 7) Implementation of new products in the company (K2 - BPM system) 8) Managing outsourcers (tasks, contracts, payments) 9) Presentations and reports for top management 10) Organization and Implementation Agile practices in IT team (user story, acceptance criteria, daily stand up, retrospective, sprint planning). 11) Creating technical documentation in Confluence 12) Describing a key processes of the company: Deposit, Withdrawal, KYC verification, Anti-fraud processes. 1) Description of the company's business processes (used notation: BPMN 2.0, MSVisio, EPC, UML, Business Studio). 2) Documentation development (guide, instruction) 3) Monitoring of the processes 4) Analytics and processes optimization (AS-IS situation, transformation steps, TO-BE situation) 5) Process automation in DIRECTUM BPM system (creating a software requirements document for the IT development team, execution control, acceptance).
Высшее образование
Московский государственный институт радиотехники, электроники и автоматики
Москва
Факультет: Электроники
Сентябрь 2003—Май 2009 (5 лет и 8 месяцев)
Электроника/стандартизация, сертификация и управление качеством, инженер