Main product:

Patient app and online scheduling system for one of the largest private healthcare providers in Russia ("Scandinavia" and "AVA-Peter" brands).

Outcome:

• Designed and launched a patient app and an online booking system (web and native mobile apps) which were integrated with EHR system of the clinic;
• 30% of appointments were scheduled online 6 months after launch, reducing call center load and costs;
• 20% of clients are active users of the patient app 6 months after launch;
• put together a long-term digital strategy for the clinic.

Responsibilities:

• Created a product vision and strategy;
• created a product requirements specification;
• managed a product backlog;
• held scrum ceremonies for Web, iOS and Android teams of 7 members each;
• conducted customer development activities and hypothesis validation: interviews, qualitative and quantitative research;
• set up a client support service;
• conducted market research.

Apps:

• Online scheduling system: https://booking.avaclinic.ru/
• Patient app:
  • Web - https://youtu.be/iLNQWZzfm5w
  • iOS - https://apps.apple.com/us/app/скандинавия/id1499832956
  • Android - https://play.google.com/store/apps/details?id=ru.avapeter.selfservice